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Old 07-07-2019, 12:34 PM   #12
Quentin
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Quote:
Originally Posted by soundman98 View Post
There was just a thread about how the dealer said a bad in tank fuel level sensor was caused by the installation of an aftermarket radio... Dealers salivate at any and all reasons to avoid a warranty claim

The dealer doesn’t provide the warranty. They, unfortunately, just happen to be the people that carry out the work. In these grey area issues, it takes a call to corporate and issues that should get covered typically do.

This is another reason the dealer model needs to die, IMO. It isn’t possible for customers to get their warranty work done to the satisfaction of the customer when the dealer has to act as a middleman. The dealer has an incentive to deny claims. They minimize their risk of paying for uncovered claims by refusing to do anything that is remotely in a grey area.


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