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Out of curiosity, if you, yourself created a personal (non-vendor) account that people recognized as Mike from CSG, would they taken offense to it? Provided that you don't make reference to CSG products under this account?
Not suggesting what they're doing is correct, it's gray at best - but you can see why such a policy is in place... I do agree with you that it's a measure that doesn't always favour the end consumer.
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