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It was just a matter of time until UPS went down the shitter. I agree with the OP and i have noticed it too. UPS over-works drivers and they work crazy hours. That alone is a recipe for poor production. I know someone who had a package arrive past 10PM a couple weeks ago. Until they revert to regular hours for their workers (40 hour weeks) and put more trucks on the road, they won't be able to keep up and maintain their formerly stellar reputation.
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