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Toyota Longo - Paul Leung from Longo Toyota is great. One really big headache turned out decent for me. Ever since I have been well taken care of.
I had a couple of guys who tried to rip me off at Longo. I am unsure of exact name, I have them written down just have to find it. I remember the sales guy was Cantonese and his last name was Chan. His Sales Manager Francisco or Franchesco or something was just as bad. It was at closing time and only the security guards were left and I told the sales person, this wasn't what I ordered. They tried to do a switch and bait showing me a different contract. My dad had just left with the other car and this was the time when they took out all the paid phones too! Everything was closed. The sales person said only the security guard was left and that I should drive the car home and they will refund the car and get me the correct one in the morning.
When I came back they said I had already signed off on the car and it was just too bad. No apologies nothing. The sales manager says I'm young, take that as an example that not everyone tells the truth and get this lesson learned because your young. The manager told me they could have the non factory stereos and the speakers added, the carpet and other stuff, I forgot. But I would have to pay for installation. Then because my dad got involved too and we were so pissed they said oh it'd be free of charge. But the ABS could not be added etc. I refused to budge after what he had said to me. I ain't about to take shit from anyone, and hell especially not fraud! The sales manager purposely pulled out all my calls to the GM! Everyone thought it was just me until they heard all my conversations and pages over the central center and me yelling at the front door about fraud. =D But the workers there was too scared cause it was a one of the senior sales managers. Either way I didn't care, I would of done anything with the amount of disrespect he did to me. I won't say what I was about to do, but after writing to Toyota and charging up to the GM (Renee) and demanding an audience and pushing him out of the way, Renee reviewed what happened and said she was sorry, I also told her to talk to the finance manager who knew what was going on who didn't want to say anything because of the sales manager. The owner got involved and said he was sorry too and nothing like this should of taken place or even gone this far. The GM told the sales manager to take care of me but he didn't and even quoted me MSRP and that incentives did not apply to me. =D The GM and owner got involved again and said the sales team will not be involved with you anymore. They owner had helped me a lot and told me Paul Leung is their fleet manager and doesn't do sales and will help me from now on and my family. Due to the economy Paul Leung is also doing sales now you guys might want to contact him too.
P.S. The collision department are thieves. They got caught on camera.
Service department - I never had any problems with service though. So far so good. My money and change always comes back =D.
Toyota Pasadena - Worse ever place. I went to them a few times and they refused to budge on MSRP, because they said we want people who has gone to other dealerships before they will deal with you. When the Prius was sold out they purposely added 11k worth of accessories saying they were not upselling but would like people to purchase all the accessories and extras already put in the car. THATS A LOT!
Service seems pretty good here. Jack is a nice guy.
Toyota West Covina - I loved them but there are new people there, so not sure. But the Scion Internet fleet managers were really nice people. If you had questions about any Toyota products they would go and try to help you even if they knew they weren't going to make the sale. They just wanted to make sure you purchased a Toyota. I went with Longo cause I know the service managers there. But they got good pricing here.
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