[suaveflooder]

Originally Posted by JRoldy

Brian, When you were there, did you only work with the service advisor? Seriously man you should raise a little more than just a brow at this.

before we start anything, there is a survey that Toyota Will send you in your email about a week after your visit (if they have your email down on file). totally bomb them on the survey, this will instantly bring up a red flag to the advisor, techs, managers, etc. WE READ THOSE SURVEYS every damn day. voice something on there as well.
First step would to talk to manager, service director, or a customer relations manger. (you can call their main line and ask the operator to send you to them)

voice your opinion, but don't be a ****, you can he stern, but don't yell, etc. Trust me, i do this for a living, and it doesn't help when the person your actually trying to do something for just shouts and give you shit, why would i help you then? this should easily get you another one replaced no problem.

If they just jerk your chain around, this is the next step.
The customer's voice shoots a piercing bullet through the dealerships customer relations managers when you call Toyota HQ - 1-800-331-4331 and file a dispute about this. I would seriously give that number a call and tell them what happend. be straight up and say look, they stripped this strut, they dented my car when i had an alarm installed.. I mean.. this is supposed to be a trustworthy dealership? come on.


not the first time i heard something bad from Mossy Nissan. Did you work with a dude named Brad Alford? he used to work with me at Carlsbad.

Let me know how it turns out, Brian

So leave the car stock? No lowering? I am supposed to get a call sometime today.

Edit: Car is back down. I had litterally gotten everything up and ready to go. I'll take your advice and @whataboutbob 's and stick to my guns on this. Thanks Jerold!