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it's definitely a rough-and-tumble world out there in the automotive/tuning industry. A lot of these business owners and employees are coming from humble and underprivileged backgrounds, and they are successful or still in business by either of two ways: either they operate in a cutthroat manner, or they operate by the golden rule. Pretty sure most of these shops don't have MBAs or business whizzes running the show so they have figured things out by themselves. A lot of personalities and egos in this business too. People can be very blunt and direct; not saying it's great for the customer but that's the way it can be. Thankfully there are choices out there and you just have to be diligent in doing your research, or go off of others recommendations that you trust. Find the shop that is right for you and your style.
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