Quote:
Originally Posted by Conor
Toyota leans extremely hard on dealerships to not perform warranty repairs unless absolutely necessary. If a TSB exists for a concern and a VIN range is specified, Toyota will oftentimes decline to authorize payment for a warranty repair.
Dealerships do not have carte blanche to throw parts at cars and have Toyota corporate pay for them. "Free $$$" for the dealer actually isn't that much money either since they have to buy the part from Toyota, charge minimal mark-up and Toyota warranty labor times are very low compared to normal customer pay warranty times. For example.. it might cost a customer 1.5 hours to have a water pump changed but Toyota will only pay .8 hours.
Toyota has, in the past, cracked down on specific dealers that performed lots of warranty repairs and audited those dealers previous repairs as well, charging the dealership back when they found improper documentation of Complaint/Cause/Repair (aka CC&R) or even missing "mileage out" on repair orders. They get very nitpicky.. They are a business and businesses do not make money by giving stuff away.
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I see the issue here as the dealership being deceptive. There is no 2012 FR-S, only 2013 FR-S. As long as the car falls within the VIN range, the TSB applies. If the car doesn't fall within the VIN range he can talk to Toyota/Scion Corporate about it.