Quote:
Originally Posted by official_george
Typing this in the dealership..
Service guy told me the issue is for 2012 FRS only, it should not apply to 2013 (the TSB is marked 2012). Anyway, he wants me to come back on a weekday when the parts foreman or something is here to further inspect the noise.
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Quote:
Originally Posted by Jesse
Try a different dealer. I don't get some dealers, its a free warranty claim for them. Just missing out on free $$$.
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Toyota leans
extremely hard on dealerships to not perform warranty repairs unless absolutely necessary. If a TSB exists for a concern and a VIN range is specified, Toyota will oftentimes decline to authorize payment for a warranty repair.
Dealerships do not have carte blanche to throw parts at cars and have Toyota corporate pay for them. "Free $$$" for the dealer actually isn't that much money either since they have to buy the part from Toyota, charge minimal mark-up and Toyota warranty labor times are very low compared to normal customer pay warranty times. For example.. it might cost a customer 1.5 hours to have a water pump changed but Toyota will only pay .8 hours.
Toyota has, in the past, cracked down on specific dealers that performed lots of warranty repairs and audited those dealers previous repairs as well, charging the dealership back when they found improper documentation of Complaint/Cause/Repair (aka CC&R) or even missing "mileage out" on repair orders. They get very nitpicky.. They are a business and businesses do not make money by giving stuff away.