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Old 05-07-2013, 08:16 PM   #417
david borla
 
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Join Date: Nov 2012
Drives: 2011 Audi S4
Location: Oxnard, California
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This is David Borla of Borla Exhaust. Just wanted to chime in here. We built our solid reputation by taking excellent care of our customers. Please use our warranty process and customer service team to ensure our products meet your expectations. It's more important to us than you might expect and I want to personally extend myself to the members of this forum to ensure you guys are well taken care of. Contact me directly if you have any questions or aren't satisfied with the quality of service you are getting from us, my email address is davidb@borla.com .

If you have any specific questions or concerns regarding this header please let me know.

Overall, I can tell you that this header has been a great success for us and we really appreciate the support of the ft86club community. With that said, I'm proud that we've been able to make the large majority of you happy but we won't be satisfied until we have resolved any and all issues from this first production run. Please hold us to it and rest assured that you can order this header with no hesitation because if it doesn't exceed your expectations we will stand behind our products and resolve the issues until it does. There are already hundreds and hundreds of FR-S/BRZ owners who are loving this header and we hope to make many more owners happy for a long time to come.

Even considering how long we've been doing this successfully we're not so arrogant as to think we do everything right, every time. But I can tell you for certain that we will fix our errors and at the end of the day those who invested in our products will be more than satisfied.

I hope you don't mind me telling you guys that the percentage of complaints versus the number of these headers we have built and shipped is very, very low. Just about everyone seems to love them as far as we can tell.

I could go on forever but I think I've managed to communicate what is most important. If you want to see pictures of the latest run send me an email and my apologies to the few of you who had issues with the first run.

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