Quote:
Originally Posted by SVTSHC
First, why are you so hostile. Check your tone.
Second, that's not BS and the very same thing happened to the previous service center I worked for. They're supposed to know because they're SUPPOSED to road test every vehicle after EVERY service. It's part of the quality control process, I've sat through class after class where they drilled the quality control process into our heads to avoid situations like that.
A doctors office and an automotive service center are at two very different ends of a spectrum. They aren't the same just because it's technically a form of customer service. When a vehicle is brought in, one of the requirements is a multipoint inspection. A multipoint inspection isn't just a visual inspection, part of it entails alerting customers to future concerns and a present concern that weren't mentioned. That's the job of the technician and the service writer; any monkey can do what he's told but someone in customer service is expected to go above and beyond that.
I've got experience in this, and have been working in service for BMW for over half a decade and spent 3 years prior to that as a Ford Technician. What's your experience Mr. Aficionado?
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Sorry there bud. I'm just a lowly car owner with years of experience getting my cars serviced at a dealers while never having any of them driven without permission. I guess your experiences matter more then mine.
