Quote:
Originally Posted by Meehow86
Yeah.... that's total bs. You can't win a lawsuit that way. If the service center doesn't know there's an issue with the bushing since they didn't test drive it then how the hell are they supposed to tell the customer? By your very flawed logic I can go to the doctor with a broken foot, get it fixed, and then sue for malpractice because I ended up having a tumor no one knew about.
|
First, why are you so hostile. Check your tone.
Second, that's not BS and the very same thing happened to the previous service center I worked for. They're supposed to know because they're SUPPOSED to road test every vehicle after EVERY service. It's part of the quality control process, I've sat through class after class where they drilled the quality control process into our heads to avoid situations like that.
A doctors office and an automotive service center are at two very different ends of a spectrum. They aren't the same just because it's technically a form of customer service. When a vehicle is brought in, one of the requirements is a multipoint inspection. A multipoint inspection isn't just a visual inspection, part of it entails alerting customers to future concerns and a present concern that weren't mentioned. That's the job of the technician and the service writer; any monkey can do what he's told but someone in customer service is expected to go above and beyond that.
I've got experience in this, and have been working in service for BMW for over half a decade and spent 3 years prior to that as a Ford Technician. What's your experience Mr. Aficionado?