Don't let this go. Go down there and have a talk with the Service Manager, if he doesn't act appropriately go to the service director, if he doesn't then go to the General manager and if he doesn't ask for the owners email, email the owner and call Corporate. This WILL get fixed and is totally unacceptable. All damages caused by a service center are to be paid for by the service center, the worst thing you could do is not follow up on this.
I'm not sure what Toyota's policies are though but at BMW we require a test drive (even a small one) with every service even if it wouldn't normally warrant it. The only reason being to uncover and bring to attention any additional issues that the customer may not be sensitive enough to notice.
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Originally Posted by TouchMyHonda
Are you the babe in the avatar?
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