OK, I will put this out there. I have been on few forums already and I must say you and couple of others are one of the top notch product developers/sellers I have ever come across. Let me explain few things that really impressed me and made me trust your products more than others:
1. Communication - On top of the posts all the time. Good on you guys! You answer all questions, regardless of how silly they are. That shows that you guys care. Not only you care about the customer but you care about your business. And that is something that shows passion for what you do. You love what you do, I can tell that much!
2. Transparency - you guys don't muck around. You let the community/potential buyers know where you're at, even if things go wrong with a design and you guys need to rethink it, we know about it. That takes cohones, big ones. It shows that you respect the buyer. I for one, (and I bet others do too) I really appreciate that. There are too many companies out there that want to cut the cost, and just release a product that maybe later down the track will fail. I dont want to mention names, but for instance exhaust that start to fail due to poor testing, etc.
3. Product development - you guys take this very seriously. You might not know but you go through the process of product development without skipping any steps. I have watched the development of other products from you guys and you never skip a beat. Yeah, talking about stalking you...
4. Strategic pricing - Your business strategy is quite simple and I would love to see more like you out there. Maybe others vendors will read this and bloody learn: Once you have all the other elements I mentioned above: communication, product development transparent, etc and release a product that does not brake the bank or is very competitive (as in few 10's of dollars cheaper) , you will sell hundreds. Why? Well, because by going through the first steps of developing a relationship with potential buyer you gain their trust in your product and that PAYS OFF on the long run. it is quite simple really: the cost of materials, production costs, expenses, profit. In this industry people want to know "which one is better". keep them informed and they will decide which one is better. Why people buy from you? Simple! because they know more about how that came to life than others.
5. The potential buyer involvement in your product development. That is something unheard off from other vendors/parts developers point of view.
Way to many (big name) sellers out there ask big money for products that would cost much less to produce (poor base materials, etc) and in many ways they prove to be of lesser quality than other small businesses. The buyer of such products, pays for their marketing, promotion and advertising. yeah, yeah raise the awareness of your product and you increase the sales. Bullshit! Very true to some extent, but (and proved on this forum many times) when that awareness is negative, then you're fucked, pretty much. The snowball effect is unbelievable on social media channel and you dont have to be super smart to know this.
So, to wrap this up, you guys do a tremendous job at promoting through good quality, carefully developed products. People got to know you through your awesome work you do, your dedication to inform us, and (i really like this bit a lot) getting us, the buyer involved in your product development. We know that our collective thought went into your product, and it makes us proud, it makes us feel we are part of the business.
At the end of the day, we have your money. So why not!
Keep up with a good work and please don't change it to worse.
Note: I dont have any affiliation whatsoever with GS. I am not a fanboy, stalker, weirdo, etc. I talk from experience and only from my personal observation.