The Letter from my dealer today
I have been talking to my service department about a solution for what you have been experiencing on your FRS, and considering this seems to be a problem not only happening to you but other buyers, and occurring again since we worked on your car to fix the issues, I have another suggestion to get a real solution for you.
I consider your time very valuable and I understand you already spent a lot of time in our dealership. What I would like to suggest is to cancel our appointment because I don’t think your visit will be very productive, nor that we will find a solution by looking at your vehicle again. If there is a solution will be coming from Scion directly.
From our conversation with the Scion Rep the best way to approach this issue will be calling the Scion Customer Experience Representative at 1(800) 707-2466 or e-mail them to address the issues, and they will open a case for you.
The e-mail will be on this link,
http://www.scion.com/contact
At the moment I don’t have an A under my sleeve, but I can assure you I care about your concerns, and I’m really sorry you are not happy with your purchase, I wish it would be the opposite and you would be happy with the FRS design and performance.
Please let me know if I can do anything else,
Sincerely,
xxxxxx xxxxxxxxx xxxxxxxxxx
Customer Relations Manager
Beaver Toyota of Santa Fe
Phone: (505)992-1781
Fax: (505)992-1784