Quote:
Originally Posted by James1990
I am in automotive sales. I act professional, train myself so I improve each day, have a great attitude about any situation, and know what to do when I do not have the correct answer. I go and find it. Customers can easily tell when your are BS'n them. I told myself when I entered Sales that I would make a career out of it and by doing that you have to be able to have a great attitude, knowledge about the product, sharpen your skills each day like any other profession. Customer service is what brings customers back. I understand that. Now if each Salesperson understood it we would not have these problems!
It's entertaining when you go to other dealers and see what your competition is. It's sad to see some of the people dealers hire to represent their business.
Salesman in the car industry or any industry need to understand you have a consumer who is willing to spend $1-$250,000+ on your product and on you. It's their hard earned money. The last thing they want is a bad experience while buying something they have been saving for years to purchase.
It's just ridiculous. I'm 23 and if I ever get to management which is my ultimate goal the Salespeople on my floor will know how treat customers and know their product and have a good attitude. If not, then they will not be representing my dealership.
|
Well said. I have been buying cars for over 40 years and have experienced all the games and tricks, falling victim to some of them. It is quite refreshing to work with a salesperson who is knowledgeable, professional, and truly a car person. My last 2 car purchases(Lexus and FRS) went extremely smoothly and I was very impressed with the Lexus salesman who was very well informed and had been working at the same dealership for many years, which is a rarity. Being a first 86'er I actually knew more about the FRS than the dealership, but on delivery the salesman actually knew more about the intricacies (ie radio) than I did. Unfortunately the service department didn't.