Quote:
Originally Posted by whaap
USAA does not ask the shop to cheapen the repairs. The responsibility falls on you when it comes to picking out the body shop. USAA will work with your shop to come to a fair agreed price and will pay for it. If you get a crappy job it's not because USAA asked them to take short cuts. It would be because you picked the wrong shop.
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I bet you're an appraiser aren't you.....?
No insurance company's protocol is to "ask" for a shop to cheapen a repair. It boils down to different expectations/understandings of the person pushing the buttons on the estimating database not knowing what is the right thing to do and what isn't. Many insurance companies don't train their appraisers properly and many don't don't what the processes are to fix a car and actually do the repair. All these factors contribute to turbulance within the repair process.