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Welcome aboard Rich - glad to see some extra help @ Visconti. I think we can all agree that John has a crapton on his plate - it'll be good to have someone around to field the "front office" so he can focus on the goods!
That said, could you provide some updates on what changed with version 1.10? The release notes on the support desk site are 3 months old.
Also, if I might make a suggestion - any chance you could do an e-mail blast whenever an update is available so that customers know that they should submit a ticket if they want the update? I suppose we can forgo this if the release notes could be used as a reference point, but since that isn't up to date, unless someone happened to be following every post of John's, they may not realize that they are several versions behind.
In an ideal world, you guys could push the updates out to all the customers when a new version is ready for production, but I understand that there is a lot of manual effort involved in producing each file.
Thanks again, and good luck with the new role!
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