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I've encountered both.
I had a guy try to sell me a Pontiac G8 V6 with 7,500 miles on it as new (because it was a dealer car that was never sold) with a "Corvette engine" in it. Suffice to say I was kicked out of that place and told to never come back when I started laughing at his ignorance.
When I went to see the BRZ (Grand Subaru in Bensenville, IL) I already new a lot about the car and the sales person seemed to know a bit as well. He was an older gentleman, friendly and respectful so I had a pretty good experience there. He also took me out in the car to show me how to drive it for a bit since I hadn't driven a stick shift in years. Can't really complain about that.
I'm fine with a sales person not knowing a particular feature of a certain car, or trim level. For example, Toyota has 16 different vehicles, add that to Scion and that's 21 cars someone needs to have knowledge upon. So if you don't know some specific detail I researched for half an hour I'm not going to get a superiority complex from it. Just don't be a **** and start making things up like that Pontiac/Buick?GMC dealer I dealt with.
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