Quote:
Originally Posted by aFePower
All, I wanted to just clear a few things up. Trish07, I personally apologize for what you have gone through. I sent you a PM and hope you contact me. The exhaust is 409ss and it will have surface rust only. We did this to keep the exhaust system at a lower price. However, we hear all of you loud and clear. We will release a 304 SS version. We have now made all new exhaust systems in 304 to prevent these issues. We are constantly improving ourselves. We are new to the car exhaust market but do extremely well in the Diesel and Gas exhaust business. Trucks don't require 304 and we understand the car market does. I am thankful we got to hear all of these complaints because it will make us a better company. Trish07, you have every right to be upset and we are sorry you did not have anything less than a great experience. Thank you.
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This is a little more like the customer service I first experienced with you guys when I had my issues late last year. My earlier comments that you "don't care" were probably a bit harsh. Dealing with multiple people at the same company in the run up to a holiday something is bound to fall through the cracks. Unlike some other companies I've dealt with, you guys actually followed through and made sure I pretty much got what I expected when I spent my money.
While I am a little concerned that the replacement is already pretty oxidized, I realize it is only cosmetic. However, if it turns out to be worse than that at some point, can you clarify the warranty coverage on the exhaust as 1 or 2 years? (I believe I may have sent my warranty booklet back with the old exhaust or lost it, and can't remember what it said).
I have been kicking around the idea of pulling the exhaust, wire brushing and cleaning it, and painting it black with a high heat exhaust paint for a stealthier look. If I choose to do this, would I be doing anything to jeapordize any warranty coverage? If so, I'll probably just plan to do this once the coverage is expired.
Thanks.