After it was all said and done I must give my true opinion about Concept Three's customer service...
They're AMAZING! Even though the shipment was mishandled by a glitch with the packaging (Forgot to bubble wrap it which caused it to be more prone to damage). The customer service was great. The same day that the issue was found he gave me all the info I needed to get the order correct. He even refunded me the shipping costs.
All in all more companies should be like this. Two giant thumbs up from me
