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As I mentioned in my first post in this thread, i went through a warranty claim with them a while ago. It was not fun, and has soured me off them.
My first exhaust had a major fitment issue, where the left tip stuck out past the bumper an inch, and the right side set in about an inch. I'd read several threads about them being a little off center but this was not acceptable.
I took some pictures, and emailed them. I heard nothing back for over a week. I called the place I ordered the parts from and they got me in touch with one of their regional sales reps through their distributor. This guy was great. I was talking to someone in the office on the design team to figure out the problem.
They asked me to reinstall it and try a few things. I went along with it, but nothing changed the fitment. They asked to take some measurements around the hangers, I sent them in and heard nothing back to two weeks.
I got back in touch with their sales manager and flipped out. I had a phone call back from them within an hour. Ultimately, they said it was installation error.
When I told this to the sales manager, I politely explained that I work for a Toyota dealership, and that they're telling me that two Toyota Master level techs can't install an exhaust properly? After a lot of back and forth they agreed to send me a replacement. They said they'd put it on the jig first to make sure it's right.
It showed up a week later. It didn't fit. The left tip is still 1/2" out, but it's nowhere as bad. I've tried it on a friend's car. Doesn't fit that either.
This tells me that they either have a bad design or poor QC. Mostly, i learned they don't care.
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