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The only fault I see here is the Service Advisor. He should have asked your age and/or scheduled you at a time that he would be there. Even if he was there he still wouldn't be able to give you a loaner but he would have had to take the "blame".
No rental car company will rent you a car if you are under 21.
You should know this by now:
You can vote
You can die/kill
You can smoke
You can make babies/mommies
You can go to the movies
But you can't drink or drive a rental.
Sucks how it works but that's the gubment.
Call the advisor and give him a rash of **** and mehbeh get a free oil change?
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