Quote:
Originally Posted by Snowblind
I bought my car a couple weeks ago with the spoiler option. I wanted, and was told I would receive the 5AD spoiler, but when the car showed up it wasn't there. My salesman told me that they had to order it separately and would be installed when it arrived. I said no problem, just let me know when to drop the car off.
The spoiler arrived, and I went to have it installed. I triple checked with my salesman and was assured that the correct spoiler was going to be installed. I was almost about to leave with a loaner vehicle when I was told they had the spoiler, but not the template to install it. I was late to work, but was told my gas tank would be topped off to full when I returned to have it installed.
The template arrived, and I dropped my car off again under the assumption that the correct spoiler was being installed. I returned later that day to find out the OEM Scion spoiler had been installed. The OEM spoiler required them to drill holes through my trunk lid. Their tech did not clean up the metal shavings, and my gas tank was also not filled up as promised. I was not impressed.
I have spoke to the service manager, sales manager, and my salesman. Every one of them told me my only option is to swap trunk lids with another car they have on their lot. I have told every single one of them I am not swapping parts with another vehicle (not to mention I removed the Scion badges for the Toyota ones). I find it ridiculous that they expect me to be happy with swapping trunks on a vehicle less than a few weeks old due to their negligence.
I'm not sure what my options are here. What would you guys do?
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I find it ridiculous that your upset with these guys and need to ask a forum for your options on what to do.
if your pissed why not decide in your mind what will make you happy and negotiate with the dealer on that.
sounds like they gave you a option or 2 and your being difficult to deal with.
your car is not a ferrari, if they swap the trunks, change out your badges, paint matches and refund you on the wing. move on.
dont deal with that dealership in the future.