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They always start like that. Two things to remember:
1) insurers are measured by the percent of claims handled in a timely manner - so it literally pays to be patient. The longer your claim is unresolved, the more eager they will be to wrap it up.
2) They want to avoid trouble with the state department of insurance - so if you are getting run around simply tell them their resolution does not make you whole and you feel they are "not acting in good faith" and you are happy to contact Julie McPeak's office. (I've personally had instances where merely offering to contact the commissioners office motivated the insurer to cough up exactly what I requested - a very fair settlement.)
Interesting tidbit to go along with yours (which was news to me). You know those square bar codes that modern smartphones use? Toyota subsidiary Denso Wave invented them to track parts inventories in their manufacturing centers. They hold more info that old school vertical line bar codes.
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