Quote:
Originally Posted by Mickeyt86
Not trying to thread jack here.....
Went to Titus Will toyota in Tacoma today to get this fixed. The service MANAGER looks at my car for 5 seconds and tells me "We wont fix this, this is totally normal"
I responded by telling him that it is not normal and I was aware of the TSB on the issue. The service manager then told me that he was a "master technician" and that he would know what is normal with the car.
He then called Toyota per my request and attempted to describe the condensation, stating many times that he "knew it was normal".
In short, there was quite an argument and he basically told me that I have to deal with Toyota on the issue. Another service representative took the time to take photos and send them into toyota to get it looked at further. I cannot express my lack of satisfaction with them.
Condensation in taillights is not normal. At least not in any of the many many vehicles I have ever driven, owned or rented.
I am filing a complaint with the general manager. Any ideas on what else I should do?
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Yup, cc the complaint to Toyota and the BBB...employees like this need to realize they make their living off of the consumer