Quote:
Originally Posted by VirUzxZ
woah woah where are u guys getting the pen from? the one near markville mall constantly shrugs when i ask about the pen saying they don't know when it's coming in.....
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I went to Wietzes Toyota/Scion (located at Highway 7 and Dufferin).
They didn't have the paint pen either, but placed an order for it right after I spoke to them. Ask to speak to the manager of the parts department at the dealership you go to. They should make it their duty to order one from Toyota for you, at no additional charge. If they don't, just threaten to take your business (buying parts, service appointments, etc.) to another Scion dealership that is willing to take care of its customers.
The employee you dealt with should be fired. That is not an acceptable attitude in customer service. He should have at least checked their inventory system to see if they even have some coming in.