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IF YOU HAVE STANDING WATER INSIDE THE TAIL LIGHT OR AN OVER ABUNDANCE OF WATER DROPLETS, OR CONDENSATION... THERE IS A SIMPLE FIX.
Answer: have them reorder tail lights for you. LOL
ANYONE RECEIVING ANY KIND OF PUSHBACK FROM THE DEALER/SERVICE SHOP should immediately call The Scion Customer Experience Line at 866-707-2466 and let them know about this. They have Case Managers all over the United States that want to make sure that people are happy with their scions. I worked with a guy named Greg and he was fantastic. He called me back more than the Service Advisor did and he even called back when he said he would! They will work with your dealer, can even check to make sure the dealer ordered the replacement parts and can follow up with you to tell you when they have been shipped & time in process/turn around time. After that, your dealer should offer you a loaner car while your tail lights are being replaced especially if they are asking to keep the car the whole day or half day as i got with mine.
I even went in with the TSB, but the Scion Customer Experience line knows about the TSB and can even forward it to the dealer, call the parts manager, etc.
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