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I guess its hard to tell without seeing it. It may have been you were extremely picky, it may have been they really didn't do a great job. I do think they deserve credit for taking the time to remove the tint and give you your money back. A lot of other places dance around you when it comes time to honor their agreement. Take it to another reputable place and compare the outcome from the first experience.
If it comes out perfect, go back to the guy and show him what you meant. He does not seem like a bad businessman, just could not fulfill your requirements.
I have my windows tinted and I'm very happy with the results. I admit it is not PERFECT, but the small imperfections are barely noticeable and don't bother me much. Good luck!
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