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So they showed me the video, and I showed them that the rest of the bulletin says that a noise as loud or louder than the video demands replacement of the system. They are reopening my case, and I will hear back by Friday.
Both the service manager and his manager seem on my side, actually. They admitted that they would not have been happy if they were me. I keep reminding myself that this is a first year car, and that it is still the most fun to drive of anything I have ever been able to own. I love my FR-S. I just don't love the problems I am having. So long s both the manufacturer and dealership treat me respectfully, I will stick with the fight.
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