I'm worried more about the fact that the guy driving the car is asking someone to show him how to change the pump...hmm...fuck that bro.
I pose a question to those who think we don't deserve good service due to the price of our car. If the new Supra came out and lets say was priced at $50k-60k, would this still be acceptable in any way? I don't care if the cars worth 10 bucks, i'll treat any car i work on like it my own. That should be the same for every mechanic.