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John, instead of replying to every bit of criticism or constructive advice, whether aimed at you personally or as a general comment (as my original one was), which as you say wastes your time, surely it would be better if you just type a quick post to let us know how far behind you are then we know not to bug you. We know you are busy, we don't want to piss you off but we also don't want to be left in the dark either and I feel as paying customers that is perfectly understandable. Just my opinion but I think it is a possible way to improve things a little for us all, yourself included.
E.g - now up to ticket no ....
or
Expect updates to take approx 2 weeks
Something quick and simple could really help.
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