Quote:
Originally Posted by cuddefred
Not moaning. Asking legitimate questions and seem to get smart ass replies.
I assume by the comments below that you are at least two weeks behind with the tickets. If so, fine, just let us know that. Similarly, if you ask us to submit as high priority, try to keep us up to date with what is happening or how long it may be before we hear back from you. It is not that hard,is good customer service and avoids the frustration I am feeling right now.
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You know, I have heard some people get frustrated with John, and I understand because we as customers want things fast, especially after we pay!! I have even sympathized with most of you, frustrated customers.
I can tell everyone here, that after paying for vendor status in this forum and having to start dealing with PM's, emails, sending out products, preparing shipments, answering questions and everything that means dealing with people.... MAN, I really can't believe what this guy does.
I have had about 1/1000 volume of customers what this guy has had, and it can be at times overwhelming.
Again, don't misinterpret me. I understand where you are coming from. Just want to give some perspective, this guy legitimately works NON-STOP, and must have a patience I fucking admire man..... Put yourself in his shoes a bit... non stop calls, non stop emails, non stop private messages, not stop new tickets!!! And non-stop means literally one after the other non stop .
I admire what this guy is doing for real... NONE of us has really and idea how it is, but I can assure everyone here it is a fucking HUGE workload.