John - I have been patient but 2 weeks seems a long time to wait. The fact that there is nowhere to tell us what ticket number you are upto means that there is no way of knowing whether you have missed a ticket, hence the pm after waiting for so long. I paid for this tune months ago, have been very patient so far and look forward to getting it but to get pissed off because of an honest reply to as post seems a bit ott.
I have been very supportive of you on this forum but if you don't communicate with people it is hard to know what you are up to. If you look at an earlier post I asked if anyone had heard anything from you. I did not want to hassle you but seeing the post above suggested updated tunes were being sent out and I assumed that being asked to submit as high priority meant they would be dealt with first, which is why I PM'd (no email sent) you. I agree with your comment about the system for communication but it only works if it is a two way thing - the lack of updates can cause frustration. May be a quick post on here or in the ticketing system saying what number your are up to every couple of days may make things easier for us all.
Quote:
Originally Posted by Visconti
There's a ticket system and everything gets done in the order that it comes in.
Moaning about stuff doesn't make ANYTHING happen faster.
Normally just pisses me off when I get a email then PM then have to read a post about it.
The ticket system is here to allow ONE form of communication between you the customer and myself so we can both keep track of all requests.
John
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