Quote:
Originally Posted by fistpoint
A dealership service manager absolutely should know of every TSB for every car they sell at the very least, and at least one or more of the OP's complaints have a TSB.
Your comment reminds me of a visit to a Honda service manager for a post-flood related symptom(no hydro-lock). He mentioned to me that I should never be driving my 8000rpm redline '00 civic Si at or past 6000rpm...ever. He was dumbfounded and speechless when I told him about VTEC and how it it starts at 5800rpm.
The point I am getting at is that this guy clearly had no clue about the products he oversees the service of, AND demonstrated a complete lack of even general automotive knowledge(when he was equally shocked at learning how to calculate mpg!!, I'm not joking).
You find these imbeciles everywhere. Nobody should be making excuses for them, and you definitely should expect more from them. OP, print out the necessary TSB's listed this section of the forum and bring it back. Try not to make them feel too stupid, or you'll be one of the roasted tire club.
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Yeah, it blows my mind how ignorant some of the service guys are. I mean, it's fine if they don't know but the problem comes when they try to tell you a lie to get out of doing something.
I remember when I was working at a dealership, I kept asking the service department to check a loud screeching noise coming from my engine bay that would happen sometimes. And they kept telling me it was fine and just a belt squeak or something. But I was trying to tell them I knew what that sounds like and it seemed more severe than that. So anyway, they never bothered looking it over and I decided to just trust them that it was no big deal and kept driving it until one day an engine pulley bearing seized and broke all my engine belts and overheated my engine and left me stranded on the coldest day of the year for an hour or two. So what would have been a simple bearing/pulley replacement turned into that plus 3 drive belts, plus a head/block resurface, new gaskets, etc, and having to share/borrow a car for a month. And no, they didn't do anything for free, they only gave me a tiny discount which I think I got anyway from working there.
After that, I had similar incidents happen with them where I had to insist things and prove to them that I knew what I was talking about. So yeah, not having to deal with service departments is a big deal for me and is a big reason why I am waiting on this car until they can get all these major issues sorted.