Quote:
Originally Posted by dale.m
After reading these posts I think I am going to make the 3 hour drive down and pick up the car today with a tow dolly. I just got off the phone with our local Toyota dealer and they said that the car is in their system and they can get the estimate done quickly tomorrow. I know dealerships are normally full of crap, but I actually believe them this time. Apparently the car is at a Chevy dealership down there. I know this is my fault to begin with, but I am very irritated with my insurance company right now.
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Dale, Don't be angry at your insurance company. Be angry at the person handling your claim. They might be so new to the job that they're afraid of doing any thing that's contrary to their written procedures or it's possible you got an adjuster that truly doesn't care about giving good service. No company has 100% star performers in any job. Don't hesitate to ask to talk to the claims manager. You can tell them that you have a friend that's a retired claims manager and this would not have been a problem were he handling the matter. I explained above how I would have handled it.