Quote:
Originally Posted by SkitterSkotter
You are not overreacting about that. I would be mad as well, I would take the video to the manager and demand an explanation and a free oil change and to have the car looked over for damage they could have done.
What a bunch of jackasses.
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Quote:
Originally Posted by frosty86
Lawsuit
You can always bring up the fact that user manual says 'don't rev past 3200 rpm' for certain amount of miles. 15-20 minutes? It certainly wasn't a case of 'emergency' if he was redlining and hooning like that from light to light. On top of that they were doing it on a car that wasn't theirs (ie: demo car).
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Quote:
Originally Posted by S2kphile
Because he'll lose all his leverage.
If you're a dealership or a business-owner and you have a customer who wants to bad mouth you to future potential customers, you'll do almost anything to keep your good reputation intact.
OP, DON'T POST INFORMATION TO THE INTERNET JUST YET. FIND OUT WHAT COMPENSATION YOU CAN GET FIRST.
If it's not to his liking or they lag in terms of him getting his compensation then go ahead and tell the information.
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Quote:
Originally Posted by frosty86
Yes
OP, please don't be a complacent beta plebeian about this, follow through with this and set an example so it sends out a clear message to other toyota/scion dealers.
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Thanks for all the suggestions guys. And my tone was not to sound as if I'm going to back down, I do plan on having my issue known by the service manager AT THE VERY LEAST. If anything - my tone in that first post was only to be careful in my wording as I'm not a car guy, and didn't want to come across trying to talk about something that I don't know enough about.
My girlfriend is the enthusiast, who eagerly awaited this car, enjoyed the First-86 program; heck, she drove to California and back to Vegas just to be part of the Scion-to-Sema drive. She as as livid as I about what happened to her car, but feels as though there is no reparation for it that would really be to her liking, and therefore, why bother with this? While I may be of the same opinion that I don't see anything coming of this besides maybe someone being reprimanded or losing his job, I need to have my voice heard and will go as far up the chain as I can until I am satisfied.
I'm really torn about putting the video up. After watching it over and over, I know that I'm not overreacting. So I don't need the validation. And I will say that it is not thrilling VIDEO footage, as the techs obscured 3/4s of the frame with one of those hanging number signs on the rearview mirror. The audio is just fine, and there is JUST enough view to make out where the car is going and how fast.
Quote:
Originally Posted by Stevieray
Did you take your FR-S to Desert Toyota, if not, which dealer in Las Vegas? I met you when your girlfriend picked up her "First 86" at Desert Toyota. Please post the dealer so others will be aware that this could happen if they have their car serviced at this dealer. I would contact the service manager first, then the general manager if you aren't satisfied with the way this is handled.
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Quote:
Originally Posted by TuxedoCartman
As a Vegas resident getting ready to take his in for service, I'd REALLY like to know which dealership this was. Could you at least PM me where this took place?  |
Guys, I won't say for the moment, and I know there's a multitude of dealers nearby, but please give us a few days to figure out exactly how I want to deal with this. If I decide to post the vid, then you'll all know anyway.
Quote:
Originally Posted by dorifuto
if it's a recall or tsb issue you are at the mercy of a tech you know nothing about.
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Exactly this. Regular maintenance is done in MY garage. We won't even take Scion up on a free oil change!
Quote:
Originally Posted by mact
On a side note, where was your dash cam placed? If it's anywhere visible to the driver, I wonder if the kid noticed it.
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Quote:
Originally Posted by NMMI89
What type of dashcam did you use? This pisses me off.  |
Quote:
Originally Posted by Nevermore
This. I'm not saying they need a reason to get away with this stuff, but you'd think a dash cam is pretty easy to notice. If I was going to do something stupid with a car that belongs to someone else that had something like that sitting on the dash I would probably inspect it first and disconnect it. It's good for you that he left it on and gave you the evidence, but pretty stupid on his part.
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Quote:
Originally Posted by Cade01
I too would like to know what dash cam and where you placed it.
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Our dash cam is a Mio Driving Recorder, 720p, mounted directly below the rearview mirror (so, if the tech didn't see it, then he surely didn't check his mirrors either!). No GPS or anything too fancy, and it unfortunately shuts down as soon as the ignition is turned off, but it does the job and has a nice wide angle. It breaks up the video into 3:30 increments for easier reviewing.
I found another little snippet of video that takes place in the back lot of the dealer. The tech chirps the tires (TC chimes on), and revs hard through first and second, then coasting towards the garage. Then he pulls up alongside another tech and asks "Can you help me with this pump?" Next, the tech revs HARD in reverse, back out of the garage, turns and chirps MUCH louder, foot likely to the floor, towards and into a different garage bay. It was almost as if to show off - he probably didn't have to drive between the parking spot and the first garage before going to his service bay, and he certainly didn't have to drive the way he did - harder in 20 feet that we have in a thousand miles.