Quote:
Originally Posted by LostTHEbeat
Or am I just overreacting about being bothered by this?
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I don't think you're overreacting at all. But keep everything in perspective. You can talk to the Service Manager and tell him your story (and even show him the video). Maybe the technician will be reprimanded, but who knows for sure.
As for a lawsuit, don't bother wasting your time. You have no damages, so you'd be unlikely to recover anything at all. The only way you could even claim damages is if you said that the way the car was driven could have potentially shortened the life of the car. But proving that or somehow putting a value on that will be virtually impossible.
If I were you, I'd definitely talk to the Service Manager and make sure he fully understands my disappointment in the way my car was handled. If he doesn't respond in a way that is acceptable to you, then talk to the General Manager of the dealership. If you need to go further up the chain of command, you can ask to talk to the owner. And you can always report the dealership to Toyota.