Quote:
Originally Posted by Visconti
Emails get buried by other emails - this is why I have the form. Form only has BRZ stuff. I just work down the list and cross stuff off as I finish it.
Telling everyone to call me doesn't work - but from time to time ill say call me if you have a burning issue.
Calling me 10 fucking times in 1hr pisses me off and will 100% make me call you last. It my rule, you blow up my phone I don't call you back for a day. Only 3 guys on here have ever done this and it wasn't for anything important.
Filling out the form more than once creates unnecessary work for me - I understand the form doesn't give any all confirmation so it can cause doubt that your even in the form , but please just fill it out once.
I don't know what else to say.
John
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No offense John but this post is a great example of why some of us are frustrated. Yeah maybe some people are a little (or a lot) impatient, but when you can't keep you cool it, and make posts like this it leaves a bad taste in the mouth for all of us.
My personal suggestion, the forum is great for discussing the product, but its way to public for handling support. Official new information should be more of a one way communication from you, not a conversation. Support should be handled behind the scenes, not out in the open.
Right now if I want to know things like if there are any new updates I have to sift through pages of fanboys singing your praises, critics complaining, and you saying how busy you are.
Love the product but support needs to be handled differently.