Quote:
Originally Posted by jduffy
We sell and lease electronics and explaining variance to customers is damn near impossible. They believe that every product should run at the exact same spec but it doesn't always work out that way.
Great post, again, thank you.
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Customers have a right to expect a product should operate as advertised and for the purpose intended. When it doesn't that is what the warranty is for. However we seem to have a somewhat askew warranty process here and cars are sometimes not getting fixed in a timely fashion. Even when the standard repair of a new ECU is done, from my and others experiences that still does not completely fix the idle issues.
I don't see your name on the repair list so either you haven't had a problem or you never reported it. I don't think you would be as positive if your car was in for repair as many times or as long as some have here.
I'm sure the problems will be eventually sorted out, rather see it sooner as opposed to later. This has been going on a little too long now for some people.
Rob