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Sounds like you need to locate another dealership. Dont be afraid to name a dealership.
I'm not going back to the dealer I got my car from for these very reasons, their mentality is about joyrides, based on my mileage in and out; and the gross lack of training they exhibited as a group towards a car they sold. Panels returned with plastic rivets missing, SOA toll free is a useless bunch- this aint no BMW.
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