Quote:
Originally Posted by pituala
I completely agree with everything you say....but;
1 - They originally offered me compensation. I NEVER asked for it. The Scion Rep brought it up to begin with and initially offered to make my payment and give me extended warranty. I said instead of that how about this, a set of foglights and a rear spoiler. He replied sure that should be no problem, how about extended warranty. So I said sure, add that too.
2 - I have spoken to the Toyota dealer and the Scion Rep almost exclusively on my work phone here at Riva Motorsports, and we record ALL phone conversations.
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1 - Here's the problem with that. The first customer service rep I talked to at GM said that they would buy my car back. Later found out that she had no authority to get my car bought back. She should have never said a thing. The point is, if a customer service rep told you he/she was going to do something, might as well throw that out the window. They have no authority to authorize something that you discussed with that person unless someone from higher up gave him authorization. It sucks, but that's what happened to me. I had 2-3 customer service reps tell me that they would get GM to buy my car back... it never happened. They did not have the authority. Better yet, I went higher up, and that still got me nothing. I ended up having to go through the BBB and still no luck. Therefore, I finally cut my losses and traded it in.
2 - Refer to post 1. If it's a normal customer service rep, I wouldn't bother holding your breath regardless of the recordings. I tried that as well and was unsuccessful. But who knows, perhaps you'll have better luck than me.
Quote:
Originally Posted by jesperswe
So there's a even newer ECU out but it does not come with the same software as the flash?! This is just a mess...
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Agreed.