Quote:
Originally Posted by Eurasianman
As far as compensation goes, they DO NOT need to compensate you for anything since everything is covered under warranty. Yes it's an inconvenience for you and I understand that. I had to deal with the service department on my old vehicle for two years. After arguing with the dealership about how it was ridiculous for them to keep my car for an entire month and the fact that I made a payment on a car I didn't drive, THEN they said they would reimburse me for that month. As for the extended warranty, that was offered to me because I called GM corporate and complained that their service department as well as the vehicle had left me very disappointed since GM could never get the issues with the car fixed. In no way did they have to offer me anything to begin with since everything was covered under warranty and a loaner vehicle was provided for me. My advice for you, if you're still not happy, is either go to BBB and file a case for the lemon law or trade it in. It's not worth hassling with customer service. I should know as I have been doing it with my previous vehicle for almost a year, hence, why I traded it in. It sucks, but life goes on.
Second off, that's why you either record these messages or get them to write it down on paper/e-mail. That way you have hard proof. Otherwise, stuff like this will happen.
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I completely agree with everything you say....but;
1 - They originally offered me compensation. I NEVER asked for it. The Scion Rep brought it up to begin with and initially offered to make my payment and give me extended warranty. I said instead of that how about this, a set of foglights and a rear spoiler. He replied sure that should be no problem, how about extended warranty. So I said sure, add that too.
2 - I have spoken to the Toyota dealer and the Scion Rep almost exclusively on my work phone here at Riva Motorsports, and we record ALL phone conversations.