Quote:
Originally Posted by pituala
So never really had the cricket chirping thing, but I do now. The idle has mostly stablized, but once in a while when I come to a stop the idle drops down and there is pretty decent engine vibration and a clacking sound (either the motor shaking or maybe timing chain slap). I'll have to take it in again I'm sure, and not really happy about that.
Then my rep Jose calls and tells me I have to choose between the couple parts I want OR the extended warranty. I was very upset about this and told him first of all I asked for part which you agreed to, then YOU offered the extended warranty afterwards as well, to which I agreed. I said the extended warranty should be AUTOMATICALLY given to people with this problem just as a way of ensuring the proper working of this car after this incident that doesn't seem to be truly solved yet. The parts are what I wanted in compensation for my inconvenience and to give me satisfaction for purchasing a car which I am completely within Lemon Law rights in Florida. So he says well I would have to pay for the parts and installation and then they would reimburse me. I say, so now you're telling me that your compensation to me is for me to spend more money out of my pocket to make me happy and then you will reimburse me.....He said he Scion does not own the dealerships so they can't make the dealer pay. I told him I don't own the dealership either, so how does that make me responsible to pay for anything? I said you speak with your supervisor and tell them that Scion will pay for the special order of my parts and when they arrive I will drop the car off and when service completes the work Scion will pay/reimburse the Toyota/Scion dealership!!!
The f**king gawl of these people!!!!
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As far as compensation goes, they DO NOT need to compensate you for anything since everything is covered under warranty. Yes it's an inconvenience for you and I understand that. I had to deal with the service department on my old vehicle for two years. After arguing with the dealership about how it was ridiculous for them to keep my car for an entire month and the fact that I made a payment on a car I didn't drive, THEN they said they would reimburse me for that month. As for the extended warranty, that was offered to me because I called GM corporate and complained that their service department as well as the vehicle had left me very disappointed since GM could never get the issues with the car fixed. In no way did they have to offer me anything to begin with since everything was covered under warranty and a loaner vehicle was provided for me. My advice for you, if you're still not happy, is either go to BBB and file a case for the lemon law or trade it in. It's not worth hassling with customer service. I should know as I have been doing it with my previous vehicle for almost a year, hence, why I traded it in. It sucks, but life goes on.
Second off, that's why you either record these messages or get them to write it down on paper/e-mail. That way you have hard proof. Otherwise, stuff like this will happen.