Quote:
Originally Posted by TurnOne
Update: I went by the dealership this afternoon around 2:30 PM and the part has not arrived. They have no tracking number and no clue other than the part was supposed to be there no later than today. It is just UNBELIEVABLE that they have this little information. I asked them to order an ECU a month ago, but they didn't as I am just another dumb customer intefering with their repair process. I called Scion at least 8 times and each time I got disconnected after telling me to hold for another representative. I waited an hour and then called and got to another rep, not Clayton. I was informed part was shipping from Japan and they don't know when but it should be to the dealer by Friday. My anger is now centered around the fact that I never get correct information. Car will be ready this date, then this date, then this date, etc. I plan my life and work and kids around getting to the dealer that day (more than 30 min drive each way) all for nothing. Only to see the service guys tell me another reason the car isn't ready.
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Write letters, create a paper trail, cc anyone and everyone that matters on the manufacturer and dealer side, they will start to pay attention to you then.