[jduffy]

Originally Posted by Grishbok

Just a reminder, you are not OWED anything from Scion/Subaru in the way of compensation. For those of you who are talking to your regional representitives with that kind of attitude, i am not surprised they are not willing to give you something, they certainly arent obligated to. They are doing so out of the kindness of there corporate hearts, which in and of itself is a rare occurance.

I would implore you all to keep in mind that they are only obligated to fix the problem as outlined in the warranty. Anything outside of that, is them going the extra mile for you. They will do so on a case by case basis. If you act like an arsehole or a jerk, dont expect them to do anything outside of whats in black and white.

That being said, if you bring up valid concerns, such as depreciated value as a result of extensive engine work on a brand new car, with a calm and collected demeanor, I find it hard to believe the regional representative would not be able to accurately address this concern with proper recourse for your case. They will do so on a case by case basis and will not issue a blanket "compensation" package across the board for anyone that claims they have this issue. Thats how you end up with people faking problems and screwing up the process for everyone just to ge the freebies, and let me tell you, I would LOVE some frs freebies.

Be calm, collected, and polite when dealing with your representative. Create a reasonable business case for requesting any sort of compensation and make sure youre request is REASONABLE. For example, if your car is in the shop for a month, it would be reasonable to request that months payment be compensated. Doesnt mean you will get it, but its a reasonable thing to ask for.

Under no circumstance use the argument "well these guys on the forum said they are getting free x, y and z". This will NEVER get you what you want, and will only make you sound like an entitled freebie mongering jerk. Compensation is done on a CASE by CASE basis. Bringing up someone elses claim will not help you, it will however harm your chances.

Best of luck to you gents.

Well said and refreshing to read.