Quote:
Originally Posted by Jar
They absolutely are blowing it. After failure to get through to "Lisa" at Scion USA, I had to deal with her supervisor Regina today, and they were both just unforgivably obstinate about the entire affair.
As if, how dare I expect anything from them beyond their obligation to repair the car. They offered me half the cost of my extended warranty ($660) and scoffed at my insistence that they extend it.
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Did they offer you anything else? What makes your case special? I can't understand this wildly divergent treatment of different cases. Everybody has more or less the same story: down about a month, Scion/Subaru totally friggin' incapable of getting even the smallest thing done in a timely manner, aggravation all around. And yet they offer you half the warranty you already bought, while others get an extended warranty for free, not having bought it in the first place, and still others get that plus a car payment or two?
One would expect a customer-centric organization to treat the customer who DID buy the extended warranty from the word go better, in fact, as it's a sign of loyalty. Then again, the business case says they already have your money, so why give back more than they have to. It could be it costs them less than $660 to cover a car with an extended warranty, and in fact, you're receiving MORE compensation than anybody else on a purely dollars and cents basis...just a thought.
Crummy in any case.
That being said, Subaru have checked off everything on my list but the crickets and
haven't offered me anything at all. I told them to focus on the car and that we could talk details later, but I think they're going to turn this into an excuse to give me nothing.
And this after I saved them about $1,000 in rental car fees out of goodwill by driving around my old car while the BRZ was down. My dealer doesn't do loaners, just rentals, so I said no, no problem, I kept my old car, I'll just drive that. I'm sure the dealer charges that through to SoA.
So actually, one could say I've received negative compensation...in addition to having been unable to sell my old car, and needing to continue insuring it.
Nyah nyah, beat you for worst treatment. Not that I would ever expect good treatment from Subaru.