Quote:
Originally Posted by Marrk
To those of you who are so pissed off that you want a refund of purchase, I don't blame you. Toyota really blew it on the release of this car, and now they are blowing the repair. An event like this could kill the marketplace moment for the car, and stigmatize it long after the issues are sorted out. Toyota ought to be going te extra 1,000 yards for customers with down cars. They can take up the slack that way, instead of trying to "limit the damage" by pretending they never heard of the problem.
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They absolutely are blowing it. After failure to get through to "Lisa" at Scion USA, I had to deal with her supervisor Regina today, and they were both just unforgivably obstinate about the entire affair.
As if, how dare I expect anything from them beyond their obligation to repair the car. They offered me half the cost of my extended warranty ($660) and scoffed at my insistence that they extend it.