"Lisa" finally got back with me after over a week of "looking into my concerns on a case-by-case basis because there sure is not a wide-spread issue here, nope no issue at all..."
Let me preface this by stating that despite this being
Scion USA, I was told I had to
fax my copy of my purchased warranty. When I asked if I could just e-mail her a PDF, because who the hell owns a fax, she obviously lied and told me their "email system is too old to accept attachments..."
Up until I changed jobs about 4 months ago I primarily deployed Microsoft Exchange 2010 for a living, usually higher end multi-premises and HA deployments. I've walked into some tragically outdated situations, I'm talking swinging Lotus Domino 6.5.4 from circa 2000 to something modern. Or worse yet some cludge of vanilla ISP accounts. Never have I seen an e-mail system so old that it "doesn't accept attachments". You would literally have zero business continuity without this ability, and I refuse to buy for even a second that Toyota / Scion can't accept fucking e-mail attachments. Conclusion: I'm obviously being lied to. Not a good sign.
So I'm being asked to fax in a copy of my warranty purchase, fine. They should have a copy of it, but whatever. Since I can't find an accessible fax system I grab one of about a dozen fax apps for the iphone and use the always wonderful Turboscan to generate a nice-but-admittedly-not-flawless PDF of my sheet and fax it to to her. Here's a sample:
She complains that it came in too light, that I will need to send it again. Since I'm driving home from my job around this time, and probably won't have time to fax it in before COB, and since i don't think it's possible to get a much better scan, I ask her why she can't just look it up or contact the dealer.
She then hems and haws about how the dealer will drag their feet about sending it in, at which point I realize just what she is doing and I completely lose it. She's
putting the onus on me to send them a copy of a document that they probably have in multiple locations in their own records. At the very least a customer conscious representative should acquiesce and get the form from the dealer. Perhaps even, oh, I don't know, tell the dealer to do their goddamned job and get them the records they require to service their customer.
Nope, not Lisa, she has to force me to send her again a "darker" copy of the goddamned paperwork, jump through hoops to help them reimburse me for their own screw up.
So I send it in to her Thursday, and don't hear back until today (the following Tuesday) at which point she informs me that they are willing to go halves on my warranty, which was $1340. So despite my inability to ever trust this car, they are willing to hook me up with the warranty for half-price.
I'm so insulted I am unable to really contain my displeasure at the offer. I inform Lisa that I want to speak to her supervisor, who is supposed to call me back to discuss.
Welp that's my story. Nothing to really add except "What the hell Scion? Seriously."