Quote:
Originally Posted by eurospeed
The problem here is not entirely the idle issue, the CEL, or the first year gremlins -- where others feel a need to constantly remind us of first year problems as if it never crossed our minds...
For me, the problems stemmed from a series of mismanaged events through dealer incompetence, lack of communication, and added confusion from Toyota/Subaru all wrapped up with utterly useless customer service. This then required (as another member, soconfoozed, eloquently put it) the need to micromanage everyone from the service department, to the owner/gm, to the rental car advisor, right back to the Scion corporate case manager.
Not to relive the pain or repeat what many others here have echoed, but daily calls, constant frustration, and confrontational, arrogant, and belligerent dealership management was absolutely no picnic. To top it all off, when I picked up the car, I received the bonus of added scratches in the door and hood paint along with scuffs on the interior door panel as if they were opening the door with their boots. Mind you, I had the car Opti-coated the night before the CEL and the paint and interior were perfect in those locations before I dropped it off at the dealer. Of course, the dealer claimed they didn't do it and apparently did not understand the term accountability either.
Now that I've had the car long enough to put on an additional 250 miles, I'm noticing other problems such as the "crickets," the interior clicking noise in the rear, rattling door panels, and the idle sometimes dips below 500 RPM in neutral with a light application of the accelerator. I believe I'm only missing the tail light condensation to complete the list.
Again, some of those issues may be easily remedied, but with the sour taste already in my mouth from the first round of pain, I'm not at all looking forward to dealing with Toyota. It's a shame too, as this was my first Toyota purchase and will likely be my last.
The 86 is a wonderful design, just very poorly executed.
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It sounds like your issues stemmed from a bad dealer experience rather than a Toyota in general issue. We all know there are many bad dealers out there (for every car company). If you isolate your experience with the local dealer people vs. corporate how does it compare? Remember you have the right to go to any dealer you want for warranty issues, I would go do a different one next time.
I know many are frustrated with this issue but you can't be so quick to condemn the company as a whole who (as it sounds from other posts here) is working very hard to nail down the root cause of this issue.
To paraphrase:
"You can't hold a whole automotive company responsible for the behavior of a few, sick twisted individuals. For if you do, then shouldn't we blame the whole automotive industry? And if the whole automotive industry is guilty, then isn't this an indictment of our manufacturing companies in general? I put it to you, Greg - isn't this an indictment of our entire American society? Well, you can do whatever you want to us, but we're not going to sit here and listen to you badmouth the United States of America. Gentlemen!"
