Quote:
Originally Posted by Grishbok
hahaha, I like your style sir. Im not though, they probably get paid better than I.
The M3 case study goes along brilliantly, as they isolated the problem to a 5 month production span, and went tailored the recall accordingly, minimizing excess cost.
I also agree in the customer service representatives being under-informed. This is unfortunate as they are the first point of contact for your consumer base, and unfortunately not uncommon.
Again, I like your style sir.
sidenote: my favorite Audi catastrophy, is the introduction of the first DI engine in the b7 A4 2.0t which decides to blow itself to pieces right outside of 60k miles due to cam/cam follower/fuel plunger failure. I actually just got a class action lawsuit notification in the mail the other day regarding water leakage from the sunroof... id prefer one about the engine blowing itself up but oh well.
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Thank you for your kind words...
Of course the part I left out of the story was the VERY ugly situation BMW found itself getting sued by its own customers before they reversed their position (they not only settled with everyone, they paid their legal bills). I believe there's a lot of parallels between how BMW handled S54 and what could be done to make the FA20 right. I can only hope that Toyota/Subaru won't take the same dark path to the light.
As for Audi, their exteriors and interiors are beautiful beyond words. The real problem with VW/Audi is they need to stop engineering new EVERYTHING and spend a couple of billion dollars working out the bugs in their current platforms. They're a company that's ---><--- close to getting it right.